We offer domiciliary care and support in your own home. A fully trained support worker visits you in your own home and helps you with any daily activities you cannot safely manage on your own (eg personal care, light domestic, shoping, preparing meals, respite care). The length of each visit depends upon how many one-to-one care minutes/hours you require.

If you want to remain at home but you’d like help to stay comfortable, domiciliary care can be ideal. Our trained support workers give you as much assistance as you need to ensure you continue to make your own informed decisions, be as indepandant as far as possible whilst maintaining your dignity and respect at all times.

Flexible care that adapts to your needs

Perhaps you need someone to support you for a couple of hours a week, to help with cleaning and shopping. Or you may want a support worker to visit several times a day, so they can support you with life’s daily tasks, like getting showered and dressed, and preparing meals.

No matter how many hours of care you want, short term or long term, we match our service to your requirements. If your needs change, our care adapts.

Tailored to your needs

Everyone’s needs are different, which is why your package of care / support plan is tailored according to your needs.  As far as possible, we would want you or a member of your family to participate in creating a tailored care package to ensure we reach and achive the intended outcomes.

How we can help

We can assist with all aspects of your personal care as well as support with getting in and out of bed, assist with medication, meal preperation and general help around the home.

We can also help with many other things, including shopping, cleaning, going with you to your medical appointments or on social outings, or just being your companion. We also offer a sleep-in or waking night service if you need us there at night.

Do you think you might need care?

If you’re reading this, there’s a chance that someone – perhaps a doctor or family member – has suggested that it might be time for you to look at getting some help around the home. Whether you’d like someone to pop round a couple of times a week to help with chores, or more regular assistance with life’s everyday challenges, our carers can help you continue living as independently as possible in your own home.

We provide a number of different levels of care, from basic care in the home to specialist care for those with health issues. If you’re not sure what type of care you need, we’ll be happy to talk through the options with you so that we can create a support plan which is tailored to your individual needs.

Book a free home assessment

Inviting care into your life is a big decision, and it’s one we want you to feel completely comfortable with. We will visit you at a time convenient to you and your family with ano-obligation care assessment.  This will give you the opportunity to meet with us, along with your friends and family if you wish, to ask any questions you might have and talk through the different options available.  It will also be an opportunity for us to determine a support worker that is right for you.

Paying for care

When you’re looking to arrange care, understanding how it will be paid for is likely to be one of your key concerns.

You may be entitled to funding from your council’s social services department, which can pay for some or all of your care, or give you direct payments to spend on your own care. If you need to meet care costs yourself, there are several options that can help you to do so.

Social services funded care

If your local authority assess your care needs and agrees that you need care, they will also carry out a means test assessment of your finances to see how much care it can fund for you and whether you’ll need to contribute.

A personal budget from your local authority allocates you an amount of money that you can use to pay for care yourself. This gives you more control over your care but can also mean you have more responsibilities.

Funding your own care

You may wish to fund your own care or to fund part of your care if the remaining of your care is commissioned by your local authority.  Funding your own care gives your total control over how you would like to spend your money as long as the duties remain within the support plan.  However, we are aware things can change from time to time e.g. extra time is needed for whatever reason on a one-off basis or ongoing, we will make the necessary changes and ensure there is a seamless process.
Frequently asked questions

Inviting care into your home and your life is a significant step. It’s natural that you’ll have some questions. Below we’ve put together some frequently asked questions on care, along with the answers, and we hope they make things clearer. However, if you’d like to find out more, or talk through your options, we’ll be happy to help – just call us on 02082404473.

Care worker selection and training

Q: How do you select your care workers?

A: Excellent care starts with excellent care workers. We believe the most important aspect of being a care worker is to have the right personality. So our first step is to interview potential care workers face to face to get to know them properly.

Next, we’ll check their career history, verify any qualifications and training, check their references, assess their physical and mental fitness, and make sure they have the right to work in the UK. After this comes the vetting procedure known as a Disclosure and Barring Service check (formerly known as a CRB check).

The final stage is a four-day selection training course to ensure potential care workers have the right skills and competencies. Care workers must pass this initial training course and satisfy all of the above requirements before they are able to begin training on the job accompanied by an experienced mentor.

Q: What training do your care workers receive?

A: First, our care workers undertake selection training. This intensive training course takes place over four days and equips care workers with essential professional skills. The training is provided by qualified Health and Social Care Trainers and is supported by the care worker’s branch manager.

After induction, care workers are able to register for a qualification in social care, such as a Level 2 Diploma (SVQ Level 2 in Scotland) or an Apprenticeship. Our staff are given full support in training for qualifications and developing new skills, meeting with their manager every 12 weeks to discuss their Personal Development Plan.

What our care workers do

Q: What does a care worker do?

A: Care workers give our customers the assistance they need to keep living life as independently as possible in their own home.

Care workers can provide help with domestic tasks, including:

  • cooking
  • cleaning
  • laundry
  • shopping
  • paying bills

Care workers can also help with personal care, including:

  • supporting medication
  • washing
  • mouth and denture care
  • getting up and going to bed
  • getting dressed
  • going to the toilet
  • eating and drinking

Care workers can also accompany people on social outings, take people to medical appointments or just provide companionship, a friendly face and a sympathetic ear.

Our care workers will do whatever it takes to help our service users to continue living a comfortable life as far as possible, live as independently as possible and to be happy in the home they love.

Q: How often do care workers visit?

A: A care worker can visit for 15 minutes, several hours or anything in between. Visits range from once per week to numerous times per day.

Live in carers are available for those who would like the assurance of someone being on-hand around the clock.

Our care service

Q: Will I always have the same care worker?

A: Depending on how many care worker visits per week you have scheduled, it’s likely that you will have several regular care workers that you’re familiar with. However, if your regular care workers are not available for any reason – for example, sickness or holiday – you may be visited by a care worker you have not previously met.

Q: Do care workers work on bank holidays?

A: Yes. Our service is available 365 days a year – our care workers will always be there for you, even on Christmas Day. Your wellbeing is their priority.

If you would like to find out more or simply would like to discuss your options please contact Essence today:-


0208 240 4473